Frequently asked questions.
Making things simple.

We understand that the design process can feel pretty daunting at first, and our aim is to keep things as simple as possible. Here are some of the most frequently asked questions that we get from time-to-time:

 

 

How much do you charge?

Because nearly all projects are individual we tend to cost each one on its own merits. Some of the work we undertake can be created within hours, other projects may take weeks. We never deliberately undercut other agencies or price match. For bigger clients that have a lot of repeat projects, we can offer a retainer package (fixed monthly sum) for an agreed amount of work.

How long will my project take?

As every project is slightly different, we look at the hours required first in order that the project is done correctly. We can then give you an estimated time for completion based on our experience. Should anything alter the original timescale we will communicate with regular updates along the way.

How will I receive my project once it’s complete?

Once a project is complete, it’s yours to keep. You’ll always receive the final artwork files that we create for your project. If we are handling print for you then you’ll receive a delivery on an already specified date. If it’s a website, then it will be live on the day we have agreed.

Can you help with my print?

We love print and we have a number of print partners that we collaborate with. They do great work and strive for perfection which means we can concentrate on good design. We can manage your print project from conception to completion and are happy to advise on paper type, inks and any special print finishes that you may require.

How do you invoice projects?
We invoice at the end of each calendar month. For first time clients we ask for 50% at the start of a project and 50% on completion. Our terms are 14 days. We prefer to be paid via electronic bank
transfer and the details of our business account can be found at the bottom of each invoice we produce. We are VAT registered and are a UK limited company.
I’m not sure where to start, can you help?

Our philosophy is based on keeping things as simple as we can. If you have an idea for a project but don’t know where to take it, need some input or inspiration or simply want to chat things over then we’re always happy to offer advice. Just get in touch via email or call us on 01271 814207.

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